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Gregory Machinery Pty Ltd – Warranty Terms and Conditions
Our warranty is applicable to products purchased and installed in Australia only.
Gregory Machinery Pty Ltd warrants that products are free from defects from manufacture. Any proven defects will be rectified by Gregory Machinery Pty Ltd free of charge within reasonable time limits and to terms and conditions set below.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please note all equipment is covered by a 12 (twelve) month warranty (from Invoice date of purchase) unless specified otherwise by the company, in writing:
- Before using this product, please review the terms and conditions below, along with any user / instruction manuals. Use of the product indicates your acceptance of these terms and conditions.
- In order to claim warranty, the customer must produce the original invoice or other purchase document as proof of purchase.
- The warranty is not transferable and is only applicable if, in the opinion of the company, the product has been installed and used in accordance with the user instructions issued with the product.
- Damage to the products, malfunction or failure caused by incorrect voltage, alteration, accident, misuse, neglect, abuse, misjudgement, lightening strike, thunderstorm, hail, flood, fire, infestation, corrosion or other conditions beyond the control of Gregory Machinery, tampering by unauthorised persons, faulty interfaces, allowing any foreign matter to enter or obstruct the product, shall in no way be considered as a defect of the product and are excluded from any warranties.
- Under the terms of this warranty, the repair or replacement of products shall be at the option of the company or its Authorised Service Centre, if a replacement product is supplied, warranty remains based on the original date of purchased.
- All costs of re-installation, relocation, cartage, freight, mileage expenses and insurance are to be paid by the claimant.
- For return to base services, the user must ensure that goods are packed properly in appropriate (preferable original) packing. Any damage due to transport or improper packing will be at the consumers own risk and expense.
- All service work is to be conducted by Gregory Machinery Authorised Service centres with appropriate electrical license. Failure to comply with these conditions will invalidate any warranty.
- Gregory Machinery will not be liable for any loss or damage whatsoever.
- Within the Brisbane metropolitan area, machines are covered by an onsite warranty for a period of 2 months from invoice date. After this time area call out fees will apply
- All warranty repairs are undertaken on a RETURN-TO-BASE basis. If the customer wishes to have the machine fixed on-site he or she will be subject to call out fees depending on the machines location.
- Unclean and or moisture in the air that leads to pneumatic failure or corrosion does not constitute warranty.
- No, poor or insufficient dust extraction which leads to either electrical or mechanical failure (or both) voids warranty.
- Incorrect or using the machine outside the manual stated specifications or for the purpose in which it was designed will void all warranties.
- The Queensland Electrical Safety Act requires that all machines are to be electrically tested by a licensed electrician after final assembly.
Gregory Machinery will
- Cover the cost of your electrician onsite, only if the work is completed to the time frame it would take our own electricians to complete. Once we are presented with the invoice it will be finalised.
- Cover the cost of freight for parts within the warranty period, however if the parts is incorrect due to incorrect description of item, the return cost and correct part will be at the cost of the customer.
Policy date: 29th October 2014